FAQ - The Mount Royal Spa

We have collected our frequently asked questions here

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Questions about our Offerings and Services
Do you offer Spa Packages if I would like a series of treatments with a specific focus?

Yes, we offer a number of different Spa Packages that feature a specific focus whether it be for special attention to a part of your body, a more comprehensive experience, for recovery after a special event or hard workout or many others.

I would like to book a special event or special services for myself or a group. How do I do that?

We have a wide variety of special event options and special services that we can tailor for you or your group. Please call us at 970-368-6407 or email to info@mtroyalspa.com for more information.

Do you offer discounts for Frisco and Summit County residents?

Yes we offer a 10% discount on massage services to Frisco and Summit County residents with proof of residency.

Do you offer discounts to Frisco Inn on Galena guests?

Yes we offer a 15% discount on massage services to Frisco Inn on Galena guests from the day of arrival throughout the day of departure.

I would like a couples massage, what services do you provide?

Currently we offer two types of couples massage. For Frisco Inn on Galena Guests who are staying in our premium King Tower Room 207, we offer couples massage in-guest room. For all others, we offer couples massage in our Spa. These couples massage (except for in-guest room services), are done at the same appointment times, in two separate treatment rooms in the spa. There is an additional fee for in-guest room massage.

Do you offer in guest room massages at the Frisco Inn on Galena?

Yes we do. All Frisco Inn on Galena guests may receive a massage in their guest room. There is an additional fee for in-room massage.

Questions about your Appointment
What do I need to do to confirm my appointment?

We use a secure payment system for all of our bookings. You will receive a SMS text and also an email when you book a service. In order to confirm your appointment you need to enter your payment information immediately upon receiving these links. If you do not confirm your booking within one hour of making your booking, we will release it for another guest.

How early should I arrive for my spa services?

We suggest you arrive at least 10 minutes prior to your appointment time. This ensures you have time to complete an intake form and relax before beginning your treatment.

What is the minimum cutoff time to make an online booking for a massage appointment?

To book online we require at least a one hour advance notice from the time the appointment begins. If you require a close-in booking of less than one hour, please call us at 970-368-6407 to confirm availability.

Should I tell anyone about any physical, medical, or allergy concerns?

Yes! Please inform your therapist about any physical, medical or allergy concerns you may have. When completing the intake form also please detail any concerns you may have to prompt the therapist to speak with you about them.

What do I do if I need to cancel my appointment?

Cancellations must be at least 48 hours in advance of the beginning of your appointment to avoid a fee. If you cancel less than 48 hours prior to your appointment time, we will charge your card on file 50% of your appointment amount. If you do not call us at least 2 hours prior to your appointment or if you are a no show you will be charged 100%.

What should I do with my jewelry and other valuables?

If you are a guest of Frisco Inn on Galena, please leave all jewelry and valuables in your room. For spa guests who are not staying at the Inn, we have lockers available or there is ample space in the treatment room to store your belongings during your treatment, which ever you prefer.

May I bring my child to the spa during my appointment?

We do not offer a space for children in the spa area. Our ‘Relaxation Room’ is for those 18 and over. 

Do you offer massage treatments for children under 18?

Guests under 16 must always be accompanied by a responsible adult while in the spa to receive a massage treatment. If a guest under 16 receives a treatment they must always be accompanied by a parent or legal guardian while preparing for, during, and after treatment. Guests under 18 must have a parent or legal guardians signature on the intake form.

May I use my cell phone while in the spa?

Our spa environment is one of tranquility and relaxation. Our Spa is a technology-free zone. Please respect all spa guests' right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area and please keep voices to a whisper.

Do I need to tip the spa therapists?

Tipping is optional and our therapists recognize that a gratuity is recognition of exceptional service. The customary gratuity in the industry is 20% if you are satisfied with your service. If you were not satisfied with your service, please contact Bruce, our spa owner at 970-368-6407 or bruce@mtroyalspa.com so that we can make sure to address your concern.

Can I request a specific therapist?

If you wish to request a therapist by name, or if you prefer only a male or female therapist, make sure to put this request in the booking notes when you make you booking so that we can do our best to accommodate your request. If we have further questions in order to meet your request we will contact you.

Should I tell my therapist if I have a special request?

Yes absolutely! Our therapists are delighted to focus extra care on any areas of your body that need special attention.

What is the spa etiquette?

Our spa environment is one of tranquility and relaxation. Please respect all spa guests' right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area and please keep voices to a whisper.

Each of our clients may only enter the treatment room once the therapist has invited them to do so.

No other person may enter or be present in the treatment room except the therapist and client (except for a parent accompanying a minor during treatment).

At the conclusion of my appointment, how long do I have to leave the treatment room?

Clients must exit the treatment room within 5 minutes of the conclusion of service in order to prepare the room for the next client.

Our Location
Mt. Royal Spa at Frisco Inn on Galena

106 Galena Street
Frisco, Colorado 80443

Loosen Up!
Enjoy a variety of treatment options. By appointment only. Please call us to inquire or click here on the ‘Book a Massage’ button to book or check availability.
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